Have a technical problem with one of our products?

We will provide assistance as soon as possible. Give us a call, send us an email, or use the form below.
800.826.0161email us

a clear-cut solution

with the warranty to back it up

 

warranty registration

we'll donate $5 to charity for each product you registered

We know you care about keeping confidential information safe and the air clean. We also know you care about giving back to the community. That’s something we care about, too. Which is why for each product you register, ideal.™ will donate five dollars to one of the charities below.


product information

owner information

shredders

  • Lifetime limited warranty on strip- and cross-cut cutting shafts and wheels (Deskside and Centralized Office models)
  • One-year limited warranty on cutting shafts and wheels (High Capacity and Super Micro-Cut models)
  • Three-year limited warranty on all other parts, excluding wearables (Deskside and Centralized Office models)
  • One-year limited warranty on all other parts, excluding wearables (High Capacity and Super Micro-Cut models)
  • 90-day limited warranty on labor or exchange at ideal.™’s discretion (Deskside and Centralized Office models)
  • One-year limited warranty on Special Solutions machines, excluding wearables

replacement parts

One-year limited warranty on mechanical parts, 90-day limited warranty on replacement parts. ideal.™ agrees to repair or replace, at its option, any defective part or component covered by this warranty, provided there is no evidence of abuse and we first receive written notice of a defect within the applicable warranty period. Wearable items are not covered under warranty. Wearable items include, but are not limited to: knives, sticks, staple heads, light bulbs, rubber rollers, belts, feed stones, separator pads, fuses, clutches, and brakes. This warranty extends only to the original purchaser and does not include labor or the payment of any labor charges or incidental or consequential expenses. Warranty claims must be submitted with replacement part order. ideal.™ makes no further warranty of any kind and specifically disclaims any warranty of merchantability for a particular purpose.

lifetime warranty
made in germany