Frequently Asked Questions

While our high-quality shredders are designed for precision performance, our centralized machines have Patented Electronic Capacity Control (ECC) indicator prevents jams by monitoring sheet capacity levels during operation. Additionally, deskside units you can utilize the auto reverse mode, check for visible obstructions, and, if necessary, manually remove the jammed material. Following proper usage guidelines, such as avoiding overloading and using recommended lubricant oil, significantly minimizes the likelihood of jams.

While most of our shredders are designed for continuous use, it’s essential to adhere to recommended limits to prevent overheating. If you have specific usage needs, please contact us, and we’ll assist you in finding the ideal shredder for you.

While we do not recommend consistent shredding of cardboard, small amounts of cardstock can be shredded along with paper.

When using for the first time and when you change the oil bottle (B).
Press and hold the rocker switch (R).
Press, and hold the rocker switch until the LED (A) no longer blinks red.

You can manually oil your shredder in two ways. First, you can directly squirt IDEAL shredder oil into the shredder’s mouth by squeezing a stream back and forth across the shredding opening. Alternatively, you can apply oil to a few sheets of paper by squeezing it from corner to corner, creating an X or S pattern, and then shredding the oiled sheets. This process allows the dry paper shredded after lubrication to pick up any paper dust or particles in the shredder head, ensuring maximum capacity. Remember to generously oil your paper shredder after each bag change.

What items your machine can shred depends on the horsepower of the motor and the security level. For example, the P-7 Super Micro Cut machines may only shred paper. Whereas the 4005 P2 machine can handle paper, staples, paper clips, credit cards, and CD/DVDs. Please contact us or consult the spec sheets linked on the product pages to guide you in choosing the ideal shredder for you.

No, the IDEAL air purifier cannot prevent you from getting Covid-19. No air purifier can.

Yes of course! You can set up a subscription through our website.

Yes! You can purchase a color sleeve for the AP30 Pro and AP40 Pro air purifier.

No. The IDEAL Air Purifier cannot emit ozone because it captures airborne debris through a HEPA filter and not by electrical means through Ionizing or UV lights.

On average the filter has to be changed after 12 months, depending on the intensity of the usage.

To keep your air purifier running at max efficiency you should wipe down the top prefilter mesh weekly.

You will need to download the app and have a wifi connection.

In automatic mode, your IDEAL air purifier is equipped with a sensor that automatically measures airborne debris and odors in the air. When detected, the machine automatically increases airflow speed. Once the air is clear, the machine adjusts back to a lower speed.​

PM stands for Particulate Matter. This term is used when talking about a microscopic mixture of solid particles and liquid droplets found in the air.

The air exchange rate is telling you how quickly an air purifier can clean the air within the desired space. For example, if your IDEAL air purifier states it’s ideal for a room size of 800 ft² with an Air Exchange Rate of 15 minutes. This means it only takes 15 minutes to clean the air in an 800 ft² room. If the machine runs for 1 hour, it cleans the air in an 800 ft² room 4 times.

HEPA stands for High-Efficiency Particulate Air (filter). To meet the HEPA standard, a filter must be capable of capturing particles that are 0.3 microns in size or larger.​

The extremely efficient, high-quality motor combined with a flow-optimized fan air routing system allows your IDEAL air purifier to run all day and night without interrupting work or sleep.

An IDEAL air purifier can filter airborne debris ranging in size from PM10, PM2.5, PM0.3, and PM0.1.

All of the IDEAL air purifiers are manufactured In Germany.

The AP40 Pro & AP80 Pro come with a handy remote.